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How do I get paid?

Contributor Support
Updated

You must have a PayPal account to receive the payments you’ve earned from testing.

The PayPal account sign-up screen with the Personal account option selected

Applicants in India: To receive payments, you'll need to create a PayPal Business account instead. For more information, please contact PayPal. 

Applicants in Thailand: You may need to take additional steps in order to receive payments from us. Please contact PayPal for more information.

 

Review answers to some other common questions about using PayPal: 

What if I don’t have a PayPal account yet?

No problem! Just visit PayPal to create a new account, when you’re ready.  

  An icon of a small square with a diagnol arrow pointing upward and to the right, placed next to a hyperlink labeled Create PayPal account

An icon of a lightbulb to indicate a tipTIP: You can also create a new account directly from your applicant checklist. Just click or tap on the Create PayPal account link.

 

I’ve started my application. Do I really need to link my PayPal and UserTesting accounts?

Yes, to complete your applicant checklist you’ll need to connect your PayPal account.

An image of the “Connect PayPal” tile on the applicant checklist. The tile includes the header, Connect PayPal, and a paragraph explaining why UserTesting requires contributors to connect their PayPal accounts.

Linking your PayPal account helps us make sure that your payments are successful and that you receive them on time. 

 

When I connect my PayPal account, will my personal and financial information be kept safe? 

Yes, your privacy and security are important to us. When you consent to link your UserTesting and PayPal accounts, we’ll only receive basic account information from PayPal. This includes your name, address, email address, account status, and account ID.  We don’t collect any other information from PayPal, such as passwords, balances, transaction history, etc. To learn more about how we protect your personal information, review the UserTesting Privacy Policy.

 

I’m already a contributor, and I wasn’t required to link my PayPal account when I applied. Do I have to connect my account now?

If you’re already an active contributor, you’re not required to link your PayPal and UserTesting accounts unless you need to change your PayPal email address. If you don’t need to make any changes, you’ll still receive payments even if your PayPal and UserTesting accounts aren’t linked.  For more information, learn how to update your PayPal email address. 

 

I can’t connect my PayPal account. What should I do? 

Try connecting your PayPal account again, and check the following:

  1. The code you provided matches the verification code in the email you received. 
  2. Your UserTesting account password is correct (If you can’t remember your password, use the password reset form).
  3. Your PayPal login information is accurate (For help with logging into your PayPal account, review the PayPal article, “What can I do if I can’t log in?” ). 

If you're still having trouble after checking each of these details, please contact our Support team for help.

 

 

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