If you've started your test on a computer and the screen recorder is frozen or otherwise not working as expected, here are some tips to help:
- Restart your browser after you install the browser extension recorder.
- Make sure that you're logged into an admin account on your computer.
- Check if your antivirus settings might be interfering with the screen recorder.
- Uninstall and then reinstall the browser extension recorder.
- Restart your computer.
For more guidance, please review these articles:
UserTesting Browser Recorder:
- FAQ: Seamless Desktop Recorder
- How do I give microphone and camera permission to the Seamless Desktop Recorder?
If you're still having trouble with either recorder, please contact Support for help. When you complete the support form, include the test number and a detailed summary of the issue you experienced. When we have this information, we can help you faster!