If the UserTesting iOS app freezes or crashes, try these troubleshooting steps:
Force quit and then restart the app
- Bring up the app switcher.
- Swipe through to find the UserTesting app, and then swipe the UserTesting App's preview upward to close it.
- Restart the app from the main screen.
Uninstall and then reinstall the app
- From your home screen, tap and hold the UserTesting App icon until a menu appears. Then tap Delete App.
- Tap Delete, to confirm that you want to delete the app from your phone or tablet.
- Open the App Store and search for UserTesting to download the UserTesting app again.
If you're still having trouble with either recorder, please contact Support for help. When you complete the support form, include the test number and a detailed summary of the issue you experienced. When we have this information, we can help you faster!