What do I do if the UserTesting Android app crashes?

If the UserTesting Android app freezes or crashes, try these troubleshooting steps:

• Clear the app's data
• Uninstall and then reinstall the app

Clear the app's data

1. Open your Settings and then tap Apps & notifications.
   
   
   
   
2. Select UserTesting from the list.
   
   
   
   
3. Tap Storage.
   
   
   
   
4. Tap Clear Storage.
   
   

TIP: If you've cleared your storage but you're still experiencing the issue, try turning your phone off and then on. You can also try uninstalling and reinstalling the app.

Uninstall and reinstall the app:

• Skip to the app reinstallation steps

Uninstall the app

1. Open your Settings and then tap Apps & notifications.
   
   
   
   
2. Select UserTesting from the list.
   
   
   
   
3. Tap Uninstall.
   
   

Reinstall the App

1. Go to the Google Play Store and search for UserTesting. Then tap Install. 
   
   
   
   
2. Once the UserTesting app finishes installing, open the app and sign in.

If you're still having trouble with either recorder, please contact Support for help. When you complete the support form, include the test number and a detailed summary of the issue you experienced. When we have this information, we can help you faster!