Skip to main content

I can't complete the "Verify email" step on my applicant checklist.

Contributor Support
Updated

Before you can take your first test, you'll need to verify your email address and complete any other remaining steps on your applicant checklist. 

If you're trying to verify your email address but you're having trouble receiving the verification email, please try the following:

  1. Double-check that you've signed up with the right email address
  2. Check your Spam folder
  3. Make some quick changes to your inbox settings
  4. Try resending the verification email 

Double-check that you’ve signed up with the right email address. 

If you started the application process from a computer, this would be the email address you entered on the Get paid to test page. 

 

Screen_Shot_2023-01-18_at_1.24.47_PM.png.  

mceclip1.pngTIP: You can also check your email address from your dashboard. Just log into your account from a computer, and then click on the drop-down account menu to view your email address.

Screen_Shot_2023-01-18_at_3.18.01_PM.png

If you signed up using the UserTesting mobile app, you should think of the email address you provided on the new account screen in the UserTesting mobile app. 

 

IMG_5633.jpg

mceclip1.pngTIP: If you think you may have created an account with the wrong email address, follow these steps to restart the application process. 

 

Check your Spam folder

Please check your Spam folder for the email. We also recommend checking any other folders that you may have set up in your inbox. 

TIP: The email subject will be “Verify your email” and the sender will be applicantsupport@usertesting.com.

 

Make some quick changes to your inbox settings

If you’ve checked your inbox for the email and you still can’t find it, your email provider may be blocking incoming communication from us. 

To prevent this, you may need to make some changes to your inbox settings and then try resending the verification email. 

Approve emails from UserTesting

You can change your inbox settings to make sure that you receive our emails. Some email providers have a safe senders feature and others offer you the ability to create a custom filter to route emails from certain senders directly to your inbox.

For either option, you'll indicate applicantsupport@usertesting.com as the sender. 

Add UserTesting to your contacts

Another way to make sure you receive our emails is to add applicantsupport@usertesting.com to your contacts. 

TIP: If you don't see your email provider listed, no worries! We suggest looking through your provider's support content to find out if there is an inbox filtering feature available and to learn how to add a new contact. We'll update this article with new guidance, as needed. 

 

Resend the email verification

    1. Log into your account (you can do this from your mobile device or computer). 

    2. Click or tap the Resend email button or link on your applicant checklist.

      mceclip0.png

      mceclip1.pngTIP: Only click or tap once, to prevent sending multiple emails. Keep in mind that it may take a few minutes before you receive the email. If you can't find the email in your inbox, please check your spam folder. 

    3. Once you receive the verification email, click or tap the Verify email button in the email body. Again, please make sure to only click this button one time.

      Screen_Shot_2023-01-18_at_10.37.01_AM.png

    4. Log out of your UserTesting account and then log back in.

    5. Your email address should now be verified in our system. However, if you’re still unable to verify your email address, please contact our Support Team and share the following details:
      • Your device model
      • Your browser
      • A screenshot of your UserTesting account dashboard
      • Log out of your UserTesting account. 

 

 

 

 

Related articles