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I need help confirming my UserTesting email.

Contributor Support
Updated

Before you can take your first test, you'll need to verify your email address and complete any other remaining steps on your applicant checklist. 

If you're trying to verify your email address but having trouble, please try the following:

  1. Double-check that you've signed up with the right email address
  2. Check your Spam folder
  3. Make some quick changes to your inbox settings
  4. Try resending the email 

Double-check that you’ve signed up with the right email address. 

If you started the application process from a computer, this would be the email address you entered on the Get paid to test page. 

 

Screen_Shot_2023-01-18_at_1.24.47_PM.png.  

mceclip1.pngTIP: You can also check your email address from your dashboard. Just log into your account from a computer, then click on the drop-down account menu to view your email address.

Screen_Shot_2023-01-18_at_3.18.01_PM.png

If you signed up using the UserTesting mobile app, think of the email address you provided on the new account screen in the UserTesting mobile app. 

 

IMG_5633.jpg

mceclip1.pngTIP: If you think you may have created an account with the wrong email address, follow these steps to restart the application process. 

 

Check your Spam folder

Please check your Spam folder for the email. We also recommend checking any other folders you may have set up in your inbox. 

TIP: The email subject will be “Verify your email,” and the sender will be applicantsupport@usertesting.com.

 

Make some quick changes to your inbox settings

If you’ve checked for the email and still can’t find it, your email provider may have blocked it from reaching your inbox.

To prevent this, you may need to change your inbox settings and then try resending the email. 

Approve emails from UserTesting

You can change your inbox settings to make sure you receive our emails. Some email providers have a safe senders feature, and others allow you to create custom filters to route emails from specific senders directly to your inbox.

For either option, you'll indicate applicantsupport@usertesting.com as the sender. 

Add UserTesting to your contacts

Another way to make sure you receive our emails is to add applicantsupport@usertesting.com to your contacts. 

TIP: No worries if you don't see your email provider listed! We suggest looking through your provider's support content to find out if an inbox filtering feature is available and to learn how to add a new contact. We'll update this article with additional guidance as needed. 

 

Resend the email

    1. Log into your account (you can do this from your mobile device or computer) and go to your applicant checklist.




    2. Click or tap Resend email.



      mceclip1.pngTIP: Only click or tap once to prevent sending multiple emails. It may take a few minutes before you receive the email. Please check your spam folder if you can't find it in your inbox. 



    3. Once you receive the verification email, click or tap the Confirm email button in the email body.  Again, please make sure only to click this button once.




    4. Log out of your UserTesting account and then log back in.

    5. Your email address should now be confirmed in our system. However, if you’re still unable to verify your email address, please contact our Support Team and share the following details:
      • Your device model
      • Your browser
      • A screenshot of your UserTesting account dashboard
      • Log out of your UserTesting account. 

 

 

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