If you live in Thailand, PayPal may require you to make some changes to your account before you can receive payments.
To get your payments, please:
- Check to make sure you can receive payments from your PayPal account.
- Create a new PayPal account, if needed.
- Update your PayPal settings so you can accept payments in USD.
Check to make sure you can receive payments from your PayPal account.
In 2022, PayPal relaunched its services in Thailand. As a part of this change, any person who set up their PayPal account before March 7, 2021 needed to complete a series of steps to transfer their account over to the new platform.
These steps included the following:
- Accepting the PayPal Thailand User Agreement and the PayPal Thailand Relaunch Consent Agreement
Verifying your PayPal account
NOTE: The deadline to complete these required actions was November 30, 2022. If you didn’t complete these steps, you won’t be able to send or receive payments from your PayPal account. Please create a new account instead.
Create a new PayPal account, if needed.
If you realize you did not complete the required steps to transfer your PayPal account, you should create a new, verified account. Sign up for a new PayPal account.
Once you’ve set up your new PayPal account, you’ll need to reconnect it to your UserTesting account. Learn how to change your PayPal email address.
Update your PayPal settings so you can accept payments in USD.
Your test payments are issued in USD, so you may need to change your PayPal settings to include USD as an accepted currency on your account. Visit the PayPal Help Center for more information.