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How do I connect a different PayPal account?

Contributor Support
Updated

From your dashboard, you can connect a different PayPal account to your UserTesting account. We'll always send you an email anytime there's a change to your email, password, or PayPal settings. Learn more about keeping your account secure.  

Review the Contributor Code of Conduct and our PayPal best practices to learn more about our PayPal policies.

TIP: If you need help connecting your PayPal address, please review our troubleshooting steps.

Follow these steps to connect a different PayPal account:

Use a computer to connect a different PayPal account

  1. Open your dashboard menu and click Settings.

    Contributor_dashboard_avatar_menu_settings_annotated.png



  2. Once you're on the Settings page, scroll to the Payments section.



  3. Click Update PayPal.

  4. To keep your information safe, you’ll receive an email with a one-time code. Look for an email with the subject line, “Your UserTesting verification code.”



  5. Copy the verification code from the email and paste it into the Enter verification code field. You’ll also need to enter your current UserTesting password.


    We’ll never ask you to enter your verification code anywhere other than your dashboard. Please don’t share this code outside of our platform.
  6. Click Go to PayPal.

  7. Follow the instructions to log in and connect your PayPal and UserTesting accounts.
    Your banking details stay private and are not shared with UserTesting.
  8. Return to the Settings page to check that your account is now Connected.

 

Use a mobile device to connect a different PayPal account

  1. Open the UserTesting app. Tap the More tab to view the menu options, and then tap Payments.




  2. Tap Change PayPal account.




  3. To keep your information safe, you’ll receive an email with a one-time code. Look for an email with the subject line, “Your UserTesting verification code.”



  4. Copy the verification code from the email and paste it into the Enter verification code field. You’ll also need to enter your current UserTesting password.


    We’ll never ask you to enter your verification code anywhere other than your dashboard. Please don’t share this code outside of our platform.

 

  1. Tap Verify and continue, and then follow the instructions to log in and connect your PayPal and UserTesting accounts.
    Your banking details stay private and are not shared with UserTesting.
  2. Return to the UserTesting app to check that your account is now connected.

 

 

 

 

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