On June 5, 2024, we issued an urgent message to your dashboard, informing you to update the UserTesting Browser Recorder before accepting new tests. This was a required action to fix an issue impacting your completed tests.
If you're still experiencing this issue, please update the UserTesting Browser Recorder as soon as possible and before you accept any new tests.
How do I update the extension?
1. Go to the Manage Extensions page.
2. Find the UserTesting Browser Recorder on the Extensions page. Then click Details.
3. Click Update.
Will I still receive my payments?
We are carefully reviewing all impacted sessions. Our team is fully committed to addressing any discrepancies as quickly as possible.
Note: Any corrected payments will not appear in your Dashboard Test history. Please check PayPal for payment.