Welcome to UserTesting! Watch this quick video to learn more about what it means to be a UserTesting contributor.
For more details about testing, screeners, and managing your account, review this list of FAQs:
- I'm concerned about the low rating I received on a test. Can you review it?
- Why wasn't my test rated?
- How do I tell the difference between a mobile and a desktop test?
- How do I delete my account?
- I've taken this test before. Can I retake it?
- The screener doesn't apply to me. What do I do?
I'm concerned about the low rating I received on a test. Can you review it?
The UserTesting Quality Team manually reviews all 1- and 2-star-rated tests to make sure customers' ratings are fair. Once the review is complete, the team will email you your final rating and any relevant coaching to help you on your next test.
Check your rating
From a computer:
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Select the Test history tab, then click on your test to view more details.
From the UserTesting mobile app:-
Tap the Test history tab. Then tap your test to view more details.
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Tap the Test history tab. Then tap your test to view more details.
| Review our top tips for a successful test to learn how to improve your rating. |
Why wasn't my test rated?
While we encourage our customers to rate and comment, they're not required to. It's very common for most of your tests not to include a rating. Unrated tests don't affect your average rating or chances of getting new tests.
To learn how to give helpful feedback, check out these articles for new contributors.
How do I tell the difference between a mobile and a desktop test?
You may see a combination of desktop and mobile app tests on your dashboard. They look similar, but here are a few key things to help you tell the difference!
While you may see invitations for mobile tests in your Test Feed, you can only take these tests by downloading the UserTesting app from the App Store or Play Store.
You can identify what device is required for a test by the badges included on every test invitation:
How do I delete my account?
If you plan to return, you don't need to delete your account. We'll keep it safe while you're gone! Learn more about deleting your account.
I've taken this test before. Can I retake it?
Since most customers prefer "fresh eyes," you shouldn't take the same test twice. If you're already taking a test and find it very similar to a test you've taken before, please exit the test. This will prevent you from receiving a low rating and canceled payment.
The screener doesn't apply to me. What do I do?
A lot of customers use screener questions to filter for more specific requirements. If you're taking a screener and none of the options apply to you, please click the X on the test invitation to decline it.