Before you can continue with your practice test, you'll need to follow the steps below to make changes to your security settings and allow screen recording and microphone access for the recorder.
Screen Recording and Microphone Permissions
If you've updated your Mac to macOS 10.15 Catalina or higher, we can’t record your screen until you enable permissions in your System Preferences. To enable these permissions, watch this video or follow the steps below.
NOTE: These steps don't apply if you're using Safari as your web browser.
1. Go to System Preferences > Security & Privacy.
2. In the Privacy tab, mark the checkbox next to the browser you’re using for both the Microphone and Screen Recording permissions. You’ll need to click the lock icon in the bottom-left and enter your administrator password to make changes.
3. Quit your browser to apply the changes.
4. Re-open the browser, navigate back to the email from UserTesting, and click “Complete Your Application” to take your practice test.
NOTE: If you've followed these steps and you're still unable to record your screen, review our troubleshooting tips.