1. Monitor your Audio Meters
Make sure that you see the audio meters moving when you speak. If they are not moving, there is no audio, and the client is receiving no feedback. If it is moving when you talk, but flashes YELLOW or RED, it is too loud, and your voice starts distorting. Make a habit of monitoring your audio meters at the beginning of your test, then occasionally as you are recording, to make sure it is still moving in the healthy, green area.
2. Follow the Scenario and Tasks
Remember, customers are looking for something specific, and they want you to validate it or show them how to make it better. What do they want? It’s usually written in the scenario. If the test says to imagine you are shopping for a car, really try to get into the mindset of someone who wants to buy a car. Imagine your car just broke down – what would you think about or do? It helps to actually read the scenario out loud. Also pay close attention to the tasks. If the task says, how do you like the page? Tell them how you like the page. Don’t fill out a form or click a link if the task doesn’t ask you to do so.
3. Use the Button
In a perfect world, no one needs help. However, we all know that not all tests are perfect, and not all computers are perfect. Things happen, and you may be unable to continue with the test. Click the button. This ensures that the support team is contacted, the customer is contacted, and we can fix the issue and move on. If you don’t alert us and turn in a faulty video, you might receive a poor rating.