Your overall rating is based on your 12 most recent ratings. You can find your ratings on your Completed Tests tab. Customers have the option of leaving a private rating. If your rating has changed and you don't see a new rating, it's possible you were given a private rating.
Since we know how important your rating is, we'll always review 1-star or 2-star private ratings to ensure they're fair. You'll see updated feedback from our team via email and on the Completed Tests tab once they have made a decision.