If the recorder crashes while you're taking a test, we want to do everything we can to help you and prevent this from happening again in the future.
We'll look into the problem, and if we can determine that the source of the issue is our platform or something on the customer's end, we'll offer partial payment for your time.
- What to do if the desktop recorder crashes
- What do if the UserTesting iOS app crashes
- What to do if the UserTesting Android app crashes