If our recorder crashes in the middle of a test you’re taking, please write to our Support Team using the Contact Us form. Be sure to include the test number and a detailed summary of the issue you experienced. We may also ask you to send in log files from your device to investigate the issue. If we determine that the issue is on our side or the customer’s side, we will offer compensation for your time, according to the table below:
| Recording Time | Partial Payment |
| Less than 2 minutes | $0 |
| 2-4 minutes | $3 |
| 5-9 minutes | $5 |
| 10-14 minutes | $7 |
| 15 or more minutes | $10 |
Note: Keep in mind that we reserve the right to withhold payment or change the payment amount to fit the situation.
After experiencing a crash, please restart your computer prior to accepting another test.
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