If you just want to take a break, you don't need to delete your account. We'll keep it safe while you're gone!
We're also here to make sure that your experience as a UserTesting contributor is a positive one. So if you have questions or need help, please take some time to review these resources:
If you still have any questions or concerns, please consider reaching out to our Support team first.
However, if you're sure that you no longer want to be a UserTesting contributor, we've shared the steps to delete your account in this article.
- First, check for any pending payments
- Submit a request to delete your account from a computer
- Submit a request to delete your account from a mobile device
- Confirm your request to delete your account
First, check for any pending payments
We want you to get paid for your time and feedback, so you won't be able to delete your account if any of your test payments are still pending.
Remember that it takes 7 days for payments to process. Once all pending payments are complete, you can delete your account.
Submit a request to delete your account from a computer
1. Select Settings from the dropdown menu on your dashboard.
TIP: If the Settings option is unavailable, please please submit a delete request instead.
2. Scroll to the Close account section, and then click Start closing account.
3. Click Continue, and you'll receive an email with a link to delete your account.
Submit a request to delete your account from a mobile device
1. Tap the More icon .
2. Select Delete account from the menu.
3. If you’re not sure you want to delete your account, you can tap the Support center link to see if you can find another solution in one of our support articles. Otherwise, tap Delete account to continue.
4. If you've changed your mind and would like to keep your account, tap Cancel.
To confirm that you'd still like to delete your account, tap Continue. Once you tap this button, you'll receive an email with a link to delete your account.
Confirm your request to delete your account
As a final step, you'll need to click the link in the automated email. Once you click the link, your account will be deleted. This means you'll no longer be able to log in to your dashboard, and you won't receive any emails or test notifications. Please also keep in mind that you won't be able to create a new account. Review our Contributor Code of Conduct for more information.