Can you review my low rating?

NOTE: The Quality Team is currently working through a large backlog of low-rated tests. Thank you for your patience as they review these tests as quickly as possible!

The Quality Team manually reviews all 1- and 2-star rated tests to make sure that customers' ratings are fair. Once the review is complete, the team will send you an email with your final rating and any relevant coaching to help you on your next test. You can also find this information from your dashboard under the Test history tab.

You can view your rating from your dashboard under the Test history tab. Follow these steps:

1. Select the Test history tab, and then click on your test to view more details.
   
   From a computer:
   
   
   
   From the UserTesting mobile app:
   
   
   
   
   

2. Look for your rating and any available comments under the Review and feedback section.
   
   

NOTE: Because of time and resource limitations, the Quality Team isn't able to review ratings above two stars. To learn how to improve your rating, see our “Tops tips for a successful test” article.