Why was my test so long?

We allow some customers to post tests that are designed to take longer than 25 minutes to complete. For these tests, the customer should include a screener asking if you are comfortable taking a longer test. They may also offer a bonus payment to compensate you for the extra time spent completing the tasks. The bonus amount can vary but will always be clearly stated before you take the test, in the screener questions, requirements, or scenario.

Please make sure to end your test before you reach 60 minutes, either by stopping your recording or reporting a problem. The recorder will automatically quit at 60 minutes of recording. When this happens, the video files are lost, and we're unable to recover them. 

Bonus payments are processed manually by our team. If you’re offered a bonus payment in a test, please reach out to our Support Team here, and they will process the payment as soon as they can. To expedite the payment, please include the test number when submitting your ticket.

If you encounter a problem with the task instructions or test site, please click the “?” icon on the recorder to alert the support team.

If you are taking a test that seems to be running long, and you were not warned ahead of time, please exit the test by reporting a problem.