Review these FAQs to learn how to track the status of your tests and payments, view your test ratings, and more.
- How can I view my test and payment history?
- Where can I see when I’ll get paid?
- I didn’t receive my payment. How can I resolve this?
How can I view my test and payment history?
You can view your payment history (along with ratings and other information about tests you’ve taken) from both your Desktop and Mobile Dashboard.
Your payment history includes:
- All tests you’ve completed, including:
- Session #
- Date and time you completed each test
- Any ratings or feedback on the test you completed
- The test reward and payment status for individual payments
To view your payment history from a computer:
Just click the Completed tests tab on your dashboard.
To view your payment history from the UserTesting App:
Tap the Test history button from the navigation menu. On the Test history page, you can view the running total of all payments and tests you’ve taken to date. For your convenience, information is grouped by month.
iOS Android
Your test and payment history includes tests you’ve completed as well as tests for which you may have received a bonus payment or payment for a reported problem.
Completed Test with Bonus Payment
Example: The test details show three payment amounts: the total amount paid, the Pending payment amount, and the amount that has already been Paid. The paid amount is the base payment for completing the test. In this example, the test payment was $10. A bonus payment of an extra $10 is shown as pending. Once the bonus is done processing, the total payment amount will update to $20.
Payment for a Reported Problem
Example: The payment status is labeled as problem reported.
Keep in mind that details for bonus payments and reported problems are currently only available in the mobile app. Your desktop dashboard only displays payment history for completed tests. Haven’t installed the UserTesting Mobile App yet? Review the download instructions for either our iOS app or our Android app.
Where can I see when I’ll get paid?
Payments from UserTesting are sent via PayPal 7 days after you complete a test. Tap on an individual test to view the Test Details screen. Here you can see the amount and status of individual payments (including the date you were paid or will receive payment), in addition to the PayPal email where the payment was sent.
You can also see ratings and feedback associated with any of the tests you’ve completed.
Pending Payment
Example: The payment status shows that the test is pending. When the payment has finished processing, the status will update to Paid, and the payment total will change from $0 to $10.
Payment Received
Example: The payment has been processed, so the status is Paid and the payment amount and payment total both show $10.
I didn’t receive my payment. How can I resolve this?
Follow these best practices to ensure that you get paid:
- Confirm your PayPal account so that you can receive payments.
If we send a payment to an unconfirmed PayPal account, the Reward Status will be Unclaimed. Tap the blue information symbol ℹ to learn how to resolve the issue.
2. Check the PayPal email on your Test Details screen to ensure that it is accurate.
Any updates need to be made before the payment date and while the RewardStatus is Pending. If you need a payment re-sent after the payment date, tap Contact Support to request assistance.
3. Make sure that your PayPal account is in good standing.
If your PayPal account is limited or on hold, the Reward Status will be Denied. Please contact PayPal to resolve the issue. You should see a reason for an account limitation on your PayPal account.
After you resolve your issue and your PayPal account is in good standing, tap Contact Support to request that the payment be re-sent.
If you still have questions, you can review some additional reasons why you might not receive payment.