How do I track my test and payment history?

Log into your mobile dashboard to quickly track your test and payment history. View a summary of all the tests you’ve taken, including ratings, payment amount, status, and payout date.

How do I find how many tests I’ve taken and the total amount I’ve been paid since joining the Contributor Network?

Where can I see when I’ll get paid?

I didn’t receive my payment. How can I resolve this?

How do I find how many tests I’ve taken and the total amount I’ve been paid since joining the Contributor Network?

At the top of the Completed Tests screen, you can easily track the running total of all payments and tests you’ve taken to date. For your convenience, information is grouped by month. 

Tap > to view details of an individual payment. Your test and payment history includes tests you’ve completed as well as tests for which you may have received a bonus payment or payment for a reported problem.

Completed Test with Bonus Payment

Payment for a Reported Problem

Where can I see when I’ll get paid?

Payments from UserTesting are sent via PayPal 7 days after you complete a test. Tap on an individual test to view the Test Details screen. Here you can see the amount and status of individual payments (including the date you were paid or will receive payment), in addition to the PayPal email the payment was sent to. You can also see ratings and feedback associated with any of the tests you’ve completed.

Pending Payment

Payment Received

I didn’t receive my payment. How can I resolve this?

Follow these best practices to ensure that you get paid:

1. Confirm your PayPal account so you can receive payments.

If we send a payment to an unconfirmed PayPal account, the Reward Status will be Unclaimed.  Tap the blue "ℹ" symbol to learn how to resolve the issue.

2. Check the PayPal email on your Test Details screen to ensure that it is accurate.  

Any updates need to be made BEFORE the payment date and while the Reward Status is Pending. If you need a payment re-sent after the payment date, tap Contact Support to request assistance.

3. Ensure your PayPal account is in good standing.

If your PayPal account is limited or on hold, the Reward Status will be Denied. Please contact PayPal to resolve the issue. You should see a reason for an account limitation on your PayPal account.

After you resolve your issue and your PayPal account is in good standing, tap Contact Support to request that the payment be re-sent.

Learn about other reasons why you might not receive payment here.