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  1. Contributor Support Center
  2. Troubleshooting
  3. During a test

During a test

  • What do I do if the UserTesting Android app crashes?
  • What do I do if the UserTesting iOS app crashes?
  • When should I report a problem while recording?
  • There's a "Test in progress" message stuck on my dashboard.
  • There's an issue with the desktop screen recorder.
  • I exited the test. Can I try again?
  • Why did the recorder disappear?
  • There's a message that says, "Do not close this window." What will happen if I do?
  • Why did I receive an email saying “it has been more than 15 minutes” since I accepted a test?
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