Applicant FAQ

Welcome!

We're glad you're interested in joining the UserTesting Contributor Network, and we're excited to help you get started. Because you're new to UserTesting, we've put together this list of frequently asked questions that you can use to learn more about the applicant process. 

• Do I have to pay to be a UserTesting contributor?
• Is there an age requirement to be a UserTesting contributor?
• How much do I get paid?
• When do I get paid?
• How soon can I start taking tests?
• What kind of device do I need?
• Do I need a microphone to be a UserTesting contributor?
• Do I need to download anything?
• Is PayPal the only way to get paid?
• Are my payments taxed?
• Do I have to be in the United States to do testing?
• How do I apply to be a UserTesting contributor?

Do I have to pay to be a UserTesting contributor?

No! You get paid to provide your feedback to customers. 
 

Is there an age requirement to be a UserTesting contributor?

Yes, you must be at least 18 years old to be a UserTesting contributor.

How much do I get paid?

The reward amounts for each test vary and depend on factors like test type, duration, and customer demand—your dashboard will always show you the amount you'll get paid for each test.

When do I get paid?

Payments from UserTesting are sent via PayPal usually 14 days after you complete a test.

How soon can I start taking tests?

Once you've completed each step on your applicant checklist, you can view any available tests from your contributor dashboard!

If you're ready to start your application (or just curious about what to expect), you can review our guidelines for taking the practice test on a desktop or mobile device. 

What kind of device do I need?

You can use a desktop or mobile device, but it must meet our minimum system requirements: 

• Windows
• Mac
• iOS
• Android

Windows

Mac

iOS

Android

Do I need a microphone to be a UserTesting contributor?

For some tests—like surveys—a microphone isn’t required. However, during most other test types, you’ll need a microphone to share your thoughts out loud with customers. Learn more about test types.

The microphone built into your phone or computer is good enough to use during tests, but it’s also okay if you want to use an external microphone. What matters most is that customers can hear your feedback loudly and clearly. For more help, review our audio tips!

Do I need to download anything?

• If you apply from a computer, you don't need to download anything for the practice test. You'll complete a few steps to set up your microphone, share your screen, and then start the trial directly from your web browser. 
• If you apply from a mobile device, you'll need to download our UserTesting App from the App Store or Google Play.

Is PayPal the only way to get paid?

Yes, you must have a verified PayPal account to receive payments. To learn more, check out our PayPal Verification Guide.

Are my payments taxed?

UserTesting doesn't withhold any taxes from your payments. Contributors are responsible for determining any tax liabilities incurred from payments received by UserTesting.
 

Do I have to be in the United States to do testing?

No, UserTesting contributors are located all around the globe! 🌎

Ask Edison (our chatbot) to see what countries we support. Look for the chat bubble on the Support Center or your Dashboard.

How do I apply to be a UserTesting contributor?

You can visit our sign-up page and enter your email address. You'll create your UserTesting account and then complete each task on your applicant checklist:

• Confirm your email address
• Set up PayPal payments
• Create your profile
• Take a practice test

You can also access the applicant checklist from a desktop computer or mobile device. So, if you want to switch between your devices—you can!