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Applicant FAQ

Contributor Support
  • Updated

Welcome!

We're glad you're interested in joining the UserTesting Contributor Network and excited to help you get started. Because you're new to UserTesting, we've put together this list of frequently asked questions that you can use to learn more about the applicant process. 

Do I have to pay to be a UserTesting contributor?

No! Here at UserTesting, you get paid to provide your feedback to customers. 
 

Is there an age requirement to be a UserTesting contributor?

Yes, you must be at least 18 years old in order to be a UserTesting contributor.

How much do I get paid and when do I get paid?

Reward amounts range depending on the test type—your test feed will always show you the amount you'll get paid for each test. Payments are sent 7 days from the time you complete a test.

📌 A customer may ask for a refund if they aren't satisfied with your test. In these cases, our Quality Team will review your test to see if the payment cancellation is warranted or not. The Quality Team may cancel your payment if they determine that your test wasn't completed properly.

How soon can I start taking tests?

Once you've completed each step on your applicant checklist, and we've approved your practice test, you’ll be able to view any available tests from your contributor dashboard. Our customers post new tests daily.
 

What kind of device do I need?

Here are the minimum requirements for the practice test:

Windows

  • Operating system: Windows 7, 8, 10, or 11
  • Browser: Chrome, Firefox, Edge (current version and previous version)
  • Upload speed: At least 3.0 Mbps
  • Maximum screen resolution: 1920x1080

Mac

  • Operating system: OS X 10.15 or higher
  • Browser:
    • Chrome, Firefox, Edge (current version and previous version)
    • Safari (current version only)
  • Upload speed: At least 3.0 Mbps
  • Maximum screen resolution: 1920x1080

iOS

  • Operating system: iOS 14 or higher
  • Memory: At least 400MB of available space on your device
  • Battery level: At least 20%

Android

We don't recommend using Xiaomi devices with the UserTesting App for Android, as we've seen issues with these devices.

  • Operating system: Android OS 7.0 or higher
  • Memory: At least 400MB of available space on your device
  • Battery level: At least 20%
📌 Unfortunately, we don't currently support Chromebooks. To participate in testing, please use a device that meets the requirements listed above. 

 

Do I need a microphone to be a UserTesting contributor?

Yes. If you don't own a microphone, here's an inexpensive one that we recommend for your computer.

Do I need to download anything?

  • If you apply from a computer, you don't need to download anything for the practice test.
  • If you apply from a mobile device, you’ll need to download our UserTesting App from the App Store or Google Play.

Is PayPal the only way to get paid?

Yes. You must have a personal PayPal account in order to receive payments. If you don't have an account yet, you can visit PayPal to create one.  
 

Are my payments taxed?

UserTesting doesn't withhold any taxes from your payments. Contributors are responsible for determining any tax liabilities incurred from payments received by UserTesting.
 

Do I have to be in the United States to do testing?

No, UserTesting contributors are located all around the globe. Ask Edison new_edison.png to see what countries we currently support.

 

How do I apply to be a UserTesting contributor?

The application process is simple. Complete a short practice test and fill out some basic demographic information. You can start the process by signing up here.

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