Surveys are an easy way for customers to measure your attitudes or opinions about different topics. During a survey, you’ll share this information by simply answering a set of questions.
Learn more about taking surveys:
- How are surveys different from other tests?
- How can I take surveys?
- How do I know if a survey has a screener?
- Why do some surveys disqualify me after a few questions?
- How do survey payments work?
- What kind of questions will I answer?
- Why am I receiving UserZoom surveys?
- What if a customer asks for my personal information during a survey?
- Can I get notified when new surveys are available?
- What happens if I close the survey window?
- What if there’s a technical issue?
- Why was my survey rejected?
How are surveys different from other tests?
The main difference between surveys and other test types, is you don’t need to think out loud during surveys. Instead of recording your screen and talking into your microphone, you’ll respond to questions by selecting an answer that best matches your opinion or typing out your thoughts.
This difference only applies to UserTesting surveys. If a customer sends you a link to an external, non-UserTesting survey, you should still think out loud ( unless the customer tells you this isn’t required). Learn more about survey types.
- Carefully read any instructions
- Take your time
- Provide detailed responses to written questions unless the test instructions state it isn’t required to do so
- Share your honest feedback as you respond to each question
If you don’t meet our quality standards, the customer might reject your responses and request cancellation of your payment. For more information, please review our Contributor Code of Conduct.
How can I take surveys?
Surveys are a new feature we’re gradually rolling out to contributors, so you might find them on your dashboard soon!
To increase your chance of getting access to surveys, you should:
| Connect your verified PayPal account to your UserTesting account. Learn how to verify your PayPal account. | |
| Make sure the country associated with your PayPal account is also the country listed on your profile. Review more PayPal best practices. | |
| Keep your profile information updated. Learn how to edit your profile. |
To take surveys from a computer, just look for the Surveys and more page. To complete surveys on the UserTesting mobile app, look for test invites with the Survey badge.
How do I know if a survey has a screener?
Sometimes, screener questions will appear directly on the survey invite.
In other cases, the screener questions will launch in a new window, and you’ll respond to the questions in a survey format. Once you qualify, you’ll continue to the full survey. If you don’t qualify, you’ll receive an automatic notification.
Why do some surveys disqualify me after a few questions?
Some customers include screener questions you must answer before you begin the actual survey. Your responses determine if you meet the specific requirements for the customer’s study. Although it might feel like you’ve already started the survey, these questions are just part of the qualification process.
How do survey payments work?
Survey payments work just like payments for other test types!
Learn more:
How much surveys pay
Like other test types, you can always find the payment amount for a survey on the screener.
How to track survey payments
Once the customer has reviewed and approved your responses, we’ll send your payment to your connected PayPal account. It usually takes 14 days for payments to show up in your PayPal account.
What kind of questions will I answer?
Most of the questions you answer will be related to your attitudes and opinions, but you might
also answer a few demographic questions (e.g., your age, employment status, etc.).
Here are some types of questions you might answer during a survey:
Single choice
Multiple choice
Written response
Rating scale
- Carefully read any instructions
- Take your time
- Provide detailed responses to written questions unless the test instructions state it isn’t required to do so
- Share your honest feedback as you respond to each question
If you don’t meet our quality standards, the customer might reject your responses and request cancellation of your payment. For more information, please review our Contributor Code of Conduct.
Why am I receiving UserZoom surveys?
Customers using the UserZoom platform can send survey invitations to UserTesting contributors, which means more earning opportunities for you!
You should complete these surveys as normal (following the guidance in this article) and expect to receive your payments just like you do for other surveys and test types.
What if a customer asks for my personal information during a survey?
You’re never required to provide any personal information you’re uncomfortable sharing. To learn more about our security practices and recommendations, please review our Privacy Policy and take some time to learn how to protect your privacy while testing.
Can I get notified when new surveys are available?
Yes—but only if you’re using a computer. Each new test will trigger a sound notification in your web browser. Just listen for the ding! To hear surveys, make sure you have the Surveys and more page open. Learn how to set up test notifications.
What happens if I close the survey window?
If you close the survey window before answering all of the questions, we can’t guarantee that your responses will be saved. To avoid losing your progress and missing out on your payment, please only begin a survey when you have enough time to complete it in one sitting.
What if there’s a technical issue?
To avoid any technical issues, please make sure:
|
You’re using a compatible web browser (the latest version of Chrome, Edge, Firefox, or Safari). |
|
| Your device has a strong internet connection (Wi-Fi or wired) |
At this time, we aren’t accepting problem reports for surveys. However, you’re welcome to contact our Support team. Just make sure to share your session ID!
Why was my survey rejected?
A customer can reject your survey if it doesn’t meet our quality standards. Some common reasons this might happen include:
- Skipping questions
- Rushing through the survey
- Providing little or no detail in written responses