Make sure your device is properly set up and ready for taking tests! This guide outlines our minimum device requirements and offers tips to help you troubleshoot common issues.
System requirements
Windows
| Component | Minimum requirement |
| Operating system | Windows 10 (64-bit) or later (latest version recommended) |
| Memory (RAM) | At least 8 GB |
| Storage | At least 20 GB free |
| Graphics (GPU) | Intel UHD 620 / Nvidia GTX 950 or equivalent |
| Screen resolution | 1920x1080 |
| Screen ratio | 16:9 |
| Browser | Chrome, Edge, or Firefox (latest version) |
| Upload speed | At least 5.0 Mbps |
Mac
| Component | Minimum requirement |
| Operating system | macOS 12 (Monterey) or later |
| Memory (RAM) | At least 8 GB |
| Storage | At least 20 GB free (SSD preferred) |
| Processor (CPU) | Intel Core i5 / Apple M1 or later |
| Graphics (GPU) | Apple M1 GPU / Intel Iris Plus or later |
| Screen resolution | 1920x1080 |
| Screen ratio | 16:9 |
| Browser | Chrome, Edge, Firefox, or Safari (latest version) |
| Upload speed | At least 5.0 Mbps |
iOS
| Component | Minimum requirement |
| Operating system | Latest two iOS versions |
| Storage | At least 400 MB free |
| Battery life | At least 20% |
Android
| Component | Minimum requirement |
| Operating system | Android 8.0 or higher |
| Storage | At least 400 MB free |
| Battery life | At least 20% |
How to check your device information
Not sure if your device meets the requirements?
Here’s how to check:
- Find information about your Windows device
- Get system information about your Mac
- Get information about your iPhone
- Get information about your iPad
- Check your Android version
- Check the storage space on your Android device
Troubleshooting steps
If your device doesn’t meet these requirements, try these steps:
Update your operating system to a supported version.
Free up space by deleting unused files and apps.
Charge your device to at least 20% before starting a test.
Check your internet speed with this speed test.
If it’s under 5.0 Mbps, try using a wired connection or restarting your router. Use a stable WiFi connection instead of mobile data, if possible.
Get more help
Still have questions? Contact our support team, and we’ll be happy to help!