At UserTesting, your security and privacy are extremely important to us. We’ve recently received some questions about the security of Live Conversation sessions using Zoom. Here are some of the common questions we’ve heard:
- What does UserTesting do to prevent "Zoombombing?"
- Is the Join button that UserTesting provides for Live Conversations secure?
- Can an uninvited user gain access to a meeting by viewing and entering a meeting ID in the Zoom window?
- There were reports that there were some issues related to Zoom installation problems on Macs. Is installing Zoom on Macs safe?
- How does UserTesting transmit and store Live Conversation data and files?
- Where can I learn more about Zoom security?
- Where can I find additional information about UserTesting’s data and information security?
What does UserTesting do to prevent “Zoombombing”?
“Zoombombing” describes a situation where uninvited attendees join and potentially disrupt a Zoom-hosted meeting. To protect Live Conversation sessions from Zoombombing, UserTesting requires a password for each session.
Each session also has its own unique meeting ID. Uninvited guests can't join your session by guessing this 9-digit ID. To keep the experience simple for you, we embed the meeting ID and password in the Join button that you use used to enter the meeting. A single click or tap starts the meeting with enhanced security.
Is the “Join” button that UserTesting provides for Live Conversation sessions secure?
UserTesting uses industry best practices for the security of Live Conversation meetings. The URL embedded in your Join button is long and complex, which means an outside party can't easily guess sit. The same is true for the password that's required to join your session, which is 32 characters long.
Can an uninvited user gain access to a meeting by viewing and entering a meeting ID in the Zoom window?
Nope! The meeting ID isn't visible, but even with a meeting ID, an uninvited user can't access the meeting because all Live Conversation sessions also require a password.
There were reports that there were some issues related to Zoom installation problems on Macs. Is installing Zoom on Macs safe?
Short answer: yes!
An earlier version of the Zoom installer for Mac OS performed some tasks without permission. This potentially made it possible for malware to access the system and go undetected. However, Zoom updated its installers to fix the problem. Apple also made changes to prevent old installers from causing problems when they were still in use.
There were reports that there were problems with Zoom exposing user credentials through chat. Has this issue been addressed?
Yes. An earlier version of Zoom included an issue related to chat in windows, but Zoom resolved this issue shortly after it was reported.
How does UserTesting transmit and store Live Conversation data and files?
We use industry best practices to protect the audio and video as it moves across the internet from contributors to Zoom and from Zoom to the UserTesting platform. All transmissions are encrypted and the video is securely stored in the UserTesting environment and only accessible by authorized users.
Where can I learn more about Zoom security?
We suggest checking out Zoom's blog for more details about its security practices.