During a Live Conversation you share your feedback with customers in real-time. To do this, you’ll use Zoom to connect with the customer using your computer or mobile device. You may have to share your screen, complete a set of tasks, or answer questions.
Learn more:
What are the requirements?
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Time: You must have time available to complete a Live Conversation. Please only schedule a session when it’s convenient for you. We ask that you don't skip work or miss an appointment to attend a Live Conversation.
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Honesty: If a customer reports that you didn't truthfully answer the screeners, you'll automatically receive 1 star, we'll cancel your payment, and we may remove you from the Contributor Network.
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An email address: We'll send Information and reminders for the Live Conversation to you by email. Please check your email regularly.
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Zoom: You must download and install Zoom before your session. You don't need to sign up for an account. For help, please review our Zoom FAQ.
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A webcam: Some customers may ask you to share your webcam. Always be prepared to share your face. If you don’t want to share your webcam, please don't agree to participate in a Live Conversation.
How long will a Live Conversation take?
A Live Conversation will take 30, 60, 90, or 120 minutes. When you sign up for a Live Conversation, you’ll see the expected duration of the session on your dashboard. You can also find this information in the confirmation and reminder emails.
Make sure to plan for an extra 15 minutes to set up before your Live Conversation.
When should I join my Live Conversation?
You should join your Live Conversation at least 15 minutes before your session begins to allow time for troubleshooting and setup. For example, if your Live Conversation begins at 11:00 AM, you should join at 10:45 AM.
Once your Live Conversation is confirmed, you'll receive a reminder email. To make sure you arrive on time, we recommend adding the event to your calendar.
How do I join a Live Conversation?
To join a desktop Live Conversation: Click the Join Test button from your dashboard. This button appears 15 minutes before your scheduled start time.
To join a mobile Live Conversation: Tap the Join Interview button in your reminder email. You'll complete a setup tutorial before joining the interview. The Join Interview button is only available from this reminder email.For mobile Live Conversations, you won’t be able to join from your dashboard.
How can I cancel my Live Conversation?
Use the cancel link on your dashboard at least 24 hours before your scheduled time.
If I cancel a Live Conversation will it affect my rating?
If you give us proper notice (24 hours or more), canceling a Live Conversation won't affect your rating. However, if you don't join your Live Conversation or if you don't give enough notice, you'll receive an automatic 1-star rating.
Why is UserTesting so strict about cancellations?
Live Conversations take a lot of time and effort to plan. The customer has scheduled time out of their busy day to hear your feedback. If you cancel less than 24 hours ahead of your session time, there won't be enough time for the customer to find another contributor.
What should I do if I realize don’t qualify for the study?
Cancel your Live Conversation. If a customer reports that you didn't truthfully answer the screener, you'll automatically receive 1 star, we'll cancel your payment, and you'll no longer receive test invitations.
Who will I talk to when I join?
You'll speak with the customer, but their colleagues may also join the session. They may or may not already be online when you join, but you should prepare to speak directly with the customer.
When will I see my webcam during a Live Conversation?
Depending on your Zoom settings, your webcam may open as soon as you join the meeting. Before you join the meeting, make sure you don’t have anything on camera that you don’t want recorded.
What will the customer see when I share my screen?
Before accepting a Live Conversation test, you must agree to the following screener:
By participating in a Live Conversation session with a customer of UserTesting, you are agreeing to have the session recorded. The recording will include video, voice, and screen recording. The display name you enter before joining the session will be visible during the session, but not recorded. UserTesting’s customer will have access to this recording and is authorized to use it for its internal purposes to obtain feedback on its offerings. You are required to use your webcam for this session. By continuing, you agree to having this session recorded.
Once you share your screen, the customer can see what's on your primary monitor. This may include your desktop, any icons on your desktop, and any programs or files that you have open. On a mobile device, your screen, open apps, and any icons you have on it may be visible to the customer.
Before you share your screen, please close any windows with confidential information. You shouldn't reveal any information that you don't want to be included in the recording.
What if I don’t show up?
If you don't show up after 10 minutes from the scheduled start time, you'll no longer be able to join the meeting. If you don't show up, you'll receive a 1-star rating and you won't collect any payment.
Our customers count on you to attend each Live Conversation. They have set aside time in their calendar and are excited to hear from you. When you don't show up, it's hard to find another contributor in such a short period of time.
What if the customer cancels the Live Conversation?
Sometimes a customer will need to cancel or reschedule a Live Conversation .
If the customer cancels less than 24 hours before the scheduled start time: You'll receive a partial payment for your time and the inconvenience. This payment will arrive 7 days after the Live Conversation was scheduled to take place.
If the customer provides more than 24 hours' notice: Because the customer gave proper notice, you won't receive payment for the cancelation.
I finished the Live Conversation. Why does my dashboard still say “interview in progress”?
If your Live Conversation ends early, you may see an "interview in progress" message. This message should clear your dashboard once the scheduled time has passed.
When will I see the payment for my Live Conversation on my Test History?
Your payment will appear on your Test History within 7 days of completing your session.
What payment will I receive for a Live Conversation?
Reward amounts vary depending on the length of the Live Conversation. Check your Test Feed to see the amount of the payment you'll get receive.
How can I earn a high rating for a Live Conversation?
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Be available. Regularly check your inbox, in case there are updates. Don’t sign up for a Live Conversation if your schedule is busy. If something is preventing you from joining a session, contact our Support Team.
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Be patient. There may be some technical issues when setting up the Zoom call. This doesn't happen often but, if it does, we appreciate your patience and flexibility.
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Be honest. A Live Conversation will earn you more money than a standard test. We understand this is exciting, but please don't misrepresent yourself to qualify. Doing so will result in a canceled payment, a 1-star rating, and possible removal from the Contributor Network.
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Be prepared. We offer several articles to help you feel confident about your Live Conversation. Review these resources before the session, to make sure you're ready.
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Be considerate. Close or hide any sensitive information on your screen. You may wan to consider using an incognito window or an alternate browser to keep your browsing history private.