Get help if you're having trouble connecting your PayPal account:
- I haven't received an email with the verification code
- I'm still waiting to receive an email with the verification code
- An error message says my PayPal account could not be connected
- I've tried everything, and I need help from Support
I'm still waiting to receive an email with the verification code
Please check your Spam folder for the email. We also recommend you check any other folders you may have set up in your inbox.
The email subject will be "Your UserTesting verification code," and the sender will be applicantsupport@usertesting.com.
I've already checked my inbox and still can't find the verification email
If you've already checked your inbox for the email and still can't find it, your email provider may be blocking our incoming communication.
To fix this, you might need to change your inbox settings and then try resending the verification email.
Approve emails from UserTesting
You can change your inbox settings to ensure you receive our emails. Some email clients have a safe senders feature, and others allow you to create a custom filter to route emails from certain senders directly to your inbox.
For either option, you'll indicate support@usertesting.com as the sender.
- Manage your safe senders list for Microsoft (Outlook/Hotmail)
- Create a Gmail filter (Make sure to select the option "Never send it to Spam.”)
- Create a Yahoo mail filter
- Create an AOL Mail filter
Add UserTesting to your contacts
Another way to ensure you receive our emails is to add support@usertesting.com to your contacts.
- Add a new contact to your Microsoft account
- Add a new contact to your Gmail account
- Add a new contact to your Yahoo Mail account
- Add a new contact to your AOL Mail account
If your email client isn't listed, no worries! We suggest you look through your client's support content to find out if an inbox filtering feature is available and learn how to add a new contact. We'll update this article with new guidance as needed.
An error message says my PayPal account could not be connected.
You'll receive an error message if there's an issue connecting your PayPal account.
Try connecting your PayPal account again and check the following:
-
The code you provided matches the verification code in the email you received.
It's possible that your code has expired or you're using an invalid code from a previous email. Please check your inbox and promptly enter the code from the most recent email.
-
Your UserTesting account password is correct (If you can't remember your password, use the password reset form).
- Your PayPal login information is accurate (For help logging into your PayPal account, review the PayPal article, "What can I do if I can't log in?").
I've tried everything, and I need help from Support.
If none of the other steps have worked, our Support team is happy to help.