Troubleshooting

General help

• I need help. What are my support options?
• Why you might get a “Test not available in your area” message

My account

• I didn’t get the password reset email
• I'm having trouble logging into my account
• I can't connect or update my PayPal account

My test feed

• Why does the test invite say the test is no longer available?
• There's an "All responses recorded" message on my test invite.
• There's a "Test in progress" message stuck on my dashboard.

Setting up audio

• How to resolve audio issues
• How do I test my microphone?
• How do I unmute my microphone and reshare my screen in Safari?
• How do I unmute my microphone and reshare my screen in Firefox?
• How do I unmute my microphone and reshare my screen in Microsoft Edge?

Uploading my tests

• What to do if your test upload gets stuck
• Why hasn't my completed test shown up in my Test history?
• FAQ: Upload Issues
• My test said it uploaded. Why can't I take another test?

Help with recorded tests

• Fix recording problems before or during a test
• When should I report a problem while recording?
• Why is the status of my completed test Canceled?
• How do I quit a test or report a problem on a computer?
• What happens if I accidentally submit my test?
• How do I quit a test or report a problem on a mobile device?

See all 12 articles

Mobile app help

• What do I do if the UserTesting Android app crashes?
• What do I do if the UserTesting iOS app crashes?
• Taking UserZoom tests in the UserTesting mobile app