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  1. Contributor Support Center
  2. Troubleshooting

Troubleshooting

Try these steps if you run into issues while using our platform or tools.

Before a test

  • I'm having trouble logging into my account.
  • I'm unable to connect or update my PayPal account.
  • Why are there no test invites on my dashboard?
  • Why does the test invite say the test is no longer available?
  • There's an "All responses recorded" message on my test invite.
  • How do I unmute my microphone and reshare my screen in Safari?
See all 9 articles

During a test

  • When should I report a problem while recording?
  • How do I quit a test or report a problem on a computer?
  • How do I quit a test or report a problem on a mobile device?
  • What do I do if the UserTesting Android app crashes?
  • What do I do if the UserTesting iOS app crashes?
  • There's a "Test in progress" message stuck on my dashboard.
See all 11 articles

After a test

  • FAQ: Upload Issues
  • Why is the status of my completed test Canceled?
  • What happens if I accidentally submit my test?
  • Why was my test so long?
  • My test said it uploaded. Why can't I take another test?

Audio

  • How to resolve audio issues
  • How do I test my microphone?
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