Troubleshooting

Before a test

• Why your dashboard may no longer be showing tests (July 2022)
• How do I unmute my microphone and reshare my screen in Safari?
• How do I unmute my microphone and reshare my screen in Firefox?
• How do I unmute my microphone and reshare my screen in Microsoft Edge?
• I need help. What are my support options?

During a test

• When should I report a problem while recording?
• I exited the test. Can I try again?
• Why did the recorder disappear?
• There's a message that says, "Do not close this window." What will happen if I do?
• Why did I receive an email saying “it has been more than 15 minutes” since I accepted a test?

After a test

• FAQ: Upload Issues
• Why was my test so long?
• My test said it uploaded. Why can't I take another test?

Audio

• How to resolve audio issues
• How do I test my microphone?