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  1. Contributor Support Center
  2. Troubleshooting

Troubleshooting

Try these steps if you run into issues while using our platform or tools.

Before a test

  • Why your dashboard may no longer be showing tests (July 2022)
  • How do I unmute my microphone and reshare my screen in Safari?
  • How do I unmute my microphone and reshare my screen in Firefox?
  • How do I unmute my microphone and reshare my screen in Microsoft Edge?
  • I need help. What are my support options?

During a test

  • When should I report a problem while recording?
  • I exited the test. Can I try again?
  • Why did the recorder disappear?
  • There's a message that says, "Do not close this window." What will happen if I do?
  • Why did I receive an email saying “it has been more than 15 minutes” since I accepted a test?

After a test

  • FAQ: Upload Issues
  • Why was my test so long?
  • My test said it uploaded. Why can't I take another test?

Audio

  • How to resolve audio issues
  • How do I test my microphone?
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