Skip to main content
Get paid to test

Taking UserZoom tests in the UserTesting mobile app

Contributor Support
Updated

You may be invited to take mobile tests that open in the UserZoom Surveys app. This article explains how the experience works and what you can do if something goes wrong.

In this article:

What to expect

Some mobile tests will open in the UserZoom Surveys app instead of directly in the UserTesting app.

You’ll still:

  • Accept the test in the UserTesting app
  • Get paid through PayPal, just like other tests

What you’ll need before you start

Your device needs access to the UserZoom Surveys app.

  • If UserZoom Surveys is already installed, it opens automatically when it’s time to start the test.
  • If it’s not installed, we'll ask you to install it before your test starts.

How the test flow works

  1. Open the test in the UserTesting mobile app.

    UserTesting mobile app test feed showing three available opportunities. The first is a $1 survey labeled, Open to everyone, with Accept and Decline buttons. The second is a $1 test labeled, See if you qualify…, with a confidentiality icon and Continue button. Tabs at the bottom include Home (selected), Test history, Profile, and More. A toggle at the top switches between This device and Other devices.
     
  2. Complete the screener questions if required. For some tests, you might qualify automatically and get to skip this step!

    Mobile screen showing a survey question titled Screener 01 with four multiple-choice options labeled A, B, C, and D. Below the choices is a blue Continue button, and at the bottom it says Survey Powered By UserZoom. A close (X) icon is located at the top left.
     
  3. Continue in the UserZoom Surveys app.

    Mobile screen displaying a confirmation message that reads, Great, you qualify!, with icons for UserTesting and UserZoom Surveys. Instructions explain that the test will open in the UserZoom Surveys app, users may need to install other apps, and completed tests will return to the current app. A blue Continue button is shown at the bottom.
     
  4. If you don't have the UserZoom Surveys app installed yet, tap Install app to go to the app store. Install the app, then close the app store using the X or close button.

    Mobile screen showing a message that says, Great, you qualify!, and prompts the user to install the UserZoom Surveys app. A visual highlights that the app should not be opened after installation; users should tap the close button in the app store and return to the test. A blue Install app button is shown at the bottom.Mobile screen displaying the App Store listing for the UserZoom Surveys app.

     
  5. After returning to the UserTesting app, select Start test to begin.

    Mobile screen showing the Start test in UserZoom Surveys app confirmation page. It includes the UserTesting and UserZoom logos with an arrow between them. Instructions tell the participant to tap Start test to open the UserZoom Surveys app and complete the test. A blue button labeled Start test is at the bottom.
     

Important things to know before you begin

Before you begin

Keep these in mind so you don’t get stuck:

  • If you’re taken to the app store, install UserZoom Surveys, then close the app store using the X or close button.
  • Once the app store closes, you’ll be redirected back to the test, where you can select Start test.

Remember: You’ll only be asked once to allow the UserTesting app to open UserZoom Surveys. If you select Cancel, you won’t be able to continue with your test.

Troubleshooting common issues

I passed the screener, but the test didn’t load

Check icon

Close and reopen the UserTesting app - This is usually the quickest fix.

  1. Close the UserTesting app.
  2. Reopen it.
  3. Return to the Home tab, and try opening the test again.

Because you qualified for the test, it should still be available for a short time.

I’m stuck on the app store

  1. Install the UserZoom Surveys app.
  2. When the installation finishes, close the app store using the X or close button.
  3. You should be redirected back to the test, where you can select Start test.

Tip_icon.png

Starting the test from the app store won’t work. Always close the app store and return to the UserTesting app to begin the test.

If you tapped Open by mistake

If the UserZoom Surveys app opens and asks for an invitation link or QR code, don’t worry. Use your phone’s app switcher to return to the UserTesting app. From there, you can continue the test by selecting Start test.

Mobile screen displaying the UserZoom Surveys app in the app switcher view. The app's main screen is centered, showing the red UserZoom logo with a message that says, To participate in a UserZoom study you need to receive an invitation link or a QR code.

I already installed UserZoom Surveys, but the test didn’t start

  1. Close the UserTesting app.
  2. Reopen it.
  3. Open the test again from the Home tab.

I tapped Cancel and got an error

You may get an error message like “Unable to open test in the UserZoom app.”
 

Mobile screen showing an error message from the UserTesting app. Message title: Unable to open test in UserZoom app. The message explains that permission must be granted to open some tests and suggests reinstalling the UserZoom Surveys app and allowing permissions. A blue button at the bottom reads Quit test.

This happens because the app can only request permission to open the UserZoom Surveys app once. If you select Cancel, the test can’t continue during that attempt.

Check icon

Try again if the test is still available

  1. Close the UserTesting app.
  2. Reopen it and check whether the test is still listed.
  3. If it is, uninstall and reinstall the UserZoom Surveys app before trying again.

 

The app freezes, crashes, or won’t load

  1. Restart your phone.
  2. Confirm you’re using the latest version of the UserTesting app.
  3. Turn off VPNs or security apps if you use them.

If issues continue, use these step-by-step guides:

If you still can’t start your test

If you’ve tried the steps above and still can’t take the test, contact Support and share:

  • Your device type (iOS or Android)
  • Whether or not you already installed UserZoom Surveys
  • A detailed description of the problem
  • Screenshots, if you have any

Was this article helpful?

14 out of 15 found this helpful

Thanks for your feedback! Would you consider leaving a review on Trustpilot?

Leave a Review
Have more questions? Submit a request
Return to top

Related articles