Connecting your verified PayPal account is the first step to earning money as a contributor! When you apply to join the Contributor Network, we'll ask you to set up PayPal payments on your account. All contributors receive test payments through PayPal, so completing this task as soon as possible is essential.
- The PayPal account you use to set up payments should be registered in your name. In other words, you can't use another person's account.
- You should never share your PayPal account with another contributor.
For more information, please review our Contributor Code of Conduct and PayPal best practices.
What's a verified PayPal account?
Verifying your PayPal account is not the same as connecting your PayPal and UserTesting accounts.
When your account is verified, it means PayPal has confirmed that the financial details you've shared are accurate. Usually, PayPal verifies this information when you connect your banking details (e.g., a bank account or debit card) and then complete additional steps to verify that those financial accounts belong to you. This process can take up to three business days.
Setting up your PayPal account with accurate financial information is the best way to ensure you receive your payments on time. For example, it's a good measure to prevent banking issues, avoid limitations on your PayPal account, and keep your payments secure.
I want to verify my PayPal account
Great! Here's how:
1. Visit PayPal to complete the verification process
2. Connect your UserTesting and PayPal accounts
1. Visit PayPal to complete the verification process
To verify your PayPal account, please follow PayPal's guidance in their Help Center. This process can take up to three business days. Once your account is verified, you should return to your UserTesting dashboard to connect your UserTesting and PayPal accounts.
2. Connect your UserTesting and PayPal accounts
- Go back to your applicant checklist, and then click or tap Set up payments. If you need it, you can use this link to return to your applicant checklist.
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Click or tap Connect to UserTesting.
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Follow the instructions to connect your UserTesting and PayPal accounts.
Your banking details stay private and are not shared with UserTesting.
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When you've connected your PayPal account, make sure the badge for the Set up PayPal payments task is marked as Done.
I've verified my PayPal account, but I keep getting an error message
If you're using a computer
Please refresh the web page. If this doesn't work, reconnect your PayPal account again by following these steps:
- Click Set up payments.
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Click Connect to UserTesting.
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Follow the instructions to connect your UserTesting and PayPal accounts.
Your banking details stay private and are not shared with UserTesting. - Once you've linked your PayPal account, return to the checklist to make sure this task is marked as Done.
If you're using a mobile device
Close and then reopen the UserTesting app. If this doesn't work, reconnect your PayPal account again by following these steps:
- Tap Set up payments.
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Tap Connect to UserTesting.
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Follow the instructions to connect your UserTesting and PayPal accounts.
Your banking details stay private and are not shared with UserTesting. - Once you've linked your PayPal account, return to the checklist to make sure the badge for this task is marked as Done.
I need more help
Get help with setting up your UserTesting account
We're happy to help you apply to the Contributor Network! Here are some helpful resources if you have questions about UserTesting, your application, or your account:
- Answers to common applicant questions
- Everything you need to know about payments
- Our Support team's request form
Get help with your PayPal account
Because we can't access your PayPal account, we're unable to investigate any issues with it.
If you're experiencing any of the following problems, we recommend visiting PayPal's Help Center or contacting PayPal Customer Service directly:
- Recovering your PayPal password or email address
- Adding your bank account
- Confirming your bank account