We want to make sure you're rewarded for your time and feedback, so review these FAQs to learn how to receive and track your payments.
- How do I receive payments?
- What about taxes?
- How much will I be paid?
- When will I be paid?
- How can I view my payment history?
- How do I receive payments for Live Conversation tests?
- What if I need to change my PayPal email address?
- Why was my payment canceled?
How do I receive payments?
All contributors receive payments through PayPal. You must have a verified PayPal account in good standing to receive payments.
Review the Contributor Code of Conduct and our PayPal best practices to learn more about our policies.
What about taxes?
We don't withhold taxes from your payments. As a contributor, you're responsible for managing any tax liabilities you might incur from these payments.
How much will I be paid?
The reward amounts for each test vary and depend on factors like test type, duration, and customer demand—your dashboard will always show you the amount you'll get paid for each test.
When will I be paid?
UserTesting payments are sent via PayPal, usually 14 days after you complete a test.
How can I view my payment history?
You can view your payment history (along with ratings and other information about tests you’ve taken) from your dashboard under the Test history tab.
This information includes details about each test you’ve completed, such as:
- The test upload date and time
- Your test session number
- The payment amount and scheduled payment date
- Any available rating or feedback
To view your payment history, select the Test history tab and then select your test to view more details.
From a computer:
From the UserTesting mobile app:
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Have you installed the UserTesting Mobile App yet? Review the download instructions for either our iOS app or our Android app.
How do I receive payments for Live Conversation tests?
You should receive your Live Conversation payment within 14 days of completing your test. These are manual payments sent by the Facilitator who scheduled your test. Since the payments are processed and sent on the same day, you might not see this show up as a "Pending" payment. If you have any questions about your payment, please contact our Support team.
What if I need to change my PayPal email address?
You can update your PayPal address as needed from your dashboard. For more information about how to change your PayPal email, review these instructions.
Why was my payment canceled?
If you submit an incomplete test, the customer may cancel your payment.
Learn more about different payment statuses in our Payment Status Glossary.
Here are some reasons why your payment may be canceled:
- You didn't meet the customer’s requirements. Although the tests available to you are filtered to meet your general demographics, some customers will post screeners or special requirements such as “must be a Facebook user” or “must be a small business owner.” If you do not meet those requirements, you will not be paid.
- You didn't complete all of the tasks. A customer might require you to complete ten different tasks on their site, so your test will be incomplete if you don't complete all the required tasks.
- Your video recording was short and superficial. On average, our customers expect a 15-minute recording, and we ask them to structure their tasks so they can reasonably be completed in this amount of time. We understand that some tests may have minimal tasks. In these cases, if you still have time after thoroughly addressing the tasks, you could explore the site further, recap any problems found, or write a very thorough summary.