FAQ: Payments – Contributor Support Center

Have questions about how and when you’ll get paid? This article covers everything you need to know about payments, from setting up PayPal to understanding cancellations.

How do I receive payments?

We send all test payments to your linked PayPal account. You'll need a verified PayPal account in good standing to receive your earnings.

The PayPal account creation screen. The option to create a Personal account is selected, and a Get Started button is available for users who are ready to continue creating their account.

Check out our PayPal Best Practices and Contributor Code of Conduct for more information.

What about taxes?

We don't withhold taxes from your payments, but you’re responsible for any tax obligations.

How much do tests pay?

Payment amounts vary based on the test type, duration, and customer demand—your dashboard will always show you the amount you'll get paid for each test.

Customers might request a refund if they're dissatisfied with your test, but our Quality Team will review these requests and make a final decision. Follow our top tips for a successful test to avoid payment cancellations.

When will I get my payment?

We send your test payment to your linked PayPal account, usually 14 days after you complete a test.

If you log into PayPal and can’t find your payment, there's no need to worry! It should arrive by the end of the day, so check back later.

How can I view my payment history?

View your payment history, ratings, and other test details on your dashboard under Test history.

This includes the:

Test upload date and time
Test session number
Payment amount and scheduled payment date
Customer rating and feedback

To view your payment history, Go to your Test history and select a specific test to view more details.

From a computer:

From the UserTesting mobile app:

Get the iOS or Android app.

How can I change my PayPal?

You can update your PayPal email from your dashboard—find out how!

Remember, we send your test payments via PayPal, usually 14 days after you complete a test. If you change your PayPal email after we send your payment, it might show up in your previous PayPal account.

Why was my payment canceled?

Customers may cancel payments for incomplete tests.

Common reasons for payment cancellation:

You didn't meet the customer’s requirements. Although we use your profile information to match you with tests, customers may include special requirements (e.g., “must be a Facebook user”) on their test invites. If you don’t satisfy those requirements but complete the test anyway, the customer can cancel your payment.
You didn't complete all of the tasks. A customer might require you to complete several tasks. If you skip over some of them, your test will be incomplete.
Your video recording was short and superficial. On average, our customers expect a 15-minute recording, and we ask them to design their tests so it’s easy for you to complete them within this timeframe.

Learn more about payment statuses in our Payment Status Glossary.

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