Although testing is a fun way to make a little extra cash, it’s serious business for our customers who are looking for honest and constructive feedback. 

To ensure both customers and contributors have a positive experience with the UserTesting Platform, we require all contributors to accept and abide by our UserTesting Contributor Terms of Service along with a set of policies (Contributor Code of Conduct and Content Policy) collectively referred to as the Agreement.

As a contributor, you acknowledge and accept this Agreement when you sign up to join the UserTesting Contributor Network and each time you log in to the UserTesting Platform

We strongly encourage you to review the details of each policy carefully. If we determine that you’re in violation of this Agreement, we reserve the right to remove your account. 

Contributor Code of Conduct

The Contributor Code of Conduct outlines how we expect contributors to behave as they access and use the Platform. These standards exist to promote customer confidence in the feedback they receive and to help contributors succeed as valuable members of the Network. 

The Contributor Code of Conduct applies to all actions across the UserTesting Platform including but not limited to account activity, interactions with customers and customer information, and behavior during test recordings. 

Thank you for your cooperation. With your help, we can keep UserTesting a rewarding community for everyone. 

About your account

• You certify that you are at least 18 years old.
• You'll provide us with accurate and up-to-date profile information.
• You'll only create one account.
• You won't allow anyone else to use your account.​​ Your account is yours and yours only.
• You won't take any tests while traveling outside of the country listed in your profile.
  
   

About taking tests

• You'll honestly answer screener questions, and you won't accept tests when you don’t meet the requirements.
  
  
• You won't directly communicate with customers outside of UserTesting or solicit work from them.
  
  
• To protect the safety of yourself and others, you won’t engage in any dangerous or risky behaviors while using the UserTesting Platform (e.g. driving while taking a test).
  
  
• You'll make sure that your feedback and video recordings are appropriate for public display (customers may use your recordings for their business purposes).
  
  
  • We welcome your honest and constructive feedback, but you should never use obscene, inappropriate, or offensive language, images, or communication.
    
    
  • When you participate in a Live Conversation test or a test that requires Face Recording, you'll be mindful of what your webcam displays and keep things appropriate.
    
    
• You won't copy or take screenshots/videos of any part of a test.
  
  
  • You might end up testing websites or apps that aren't public yet so you promise to keep all test information confidential.

If you have any questions or concerns, our Support Team is here to help!