Your privacy is important to us. UserTesting doesn't share your personal information (such as your name and email address) with outside entities, unless you provide us with express permission to share your personal information for a specific purpose. But, your videos are shared with our customers for their business use. Please do not reveal any information during a test that you do not want to share.
Do I need to take a test that asks for my personal information?
No, you can choose to accept or decline any test that becomes available to you. If you choose to complete a test that asks you to enter your name, address, or email address, you can use fake information.
Can I enter fake information?
Yes, you can enter in fake personal information during the test. You can also use a fake mailing address and a free email account (e.g. Hotmail, Gmail, Yahoo) to use just for testing purposes.
If you want to ensure that it’s valid, look up a mailing address for a city office in your area and use this address when testing.
What if I accidentally show my information with Chrome auto-fill? What if my information is automatically filled in?
If you don’t want your autofill to show during your test, please turn it off before you begin. Learn how to turn off autofill in different browsers here.
You may also want to save a set of fake information to use on tests, you can read more about how to do that on Google Chrome Help here.
To prevent the viewer from seeing you type your passwords on a mobile device, disable keyboard pop-ups on your device. Learn more here.
What if a test asks for my real information?
It depends on the information being requested. You should NEVER share sensitive personal information such as:
- Credit card #
- Drivers License #
- Personal financial account or passport numbers
- Account passwords
- Social Security number
- Medical records or treatment documentation/history.
If you accept a test that asks for any of the above information or if you inadvertently display this information while testing, please click the "Help" or "?" button to report a problem. We will follow up with the customer and delete the video.
You may receive a test that requires you to provide less sensitive personal information such as:
- Email address
- Home address
- Phone number
- Email or social media account
- Your face
General medical information is safe to share (eg diabetes, sleep apnea) as long as you NEVER show your medical records or treatment documentation/history.
You should see a screener question that asks you if you are willing to share this information. It is up to you which tests you choose to accept or decline.
What if a test asks me to purchase something?
You should never purchase something with your own information while testing. If the tasks provide fake financial information, please complete the task as instructed. If you are asked to purchase something using your own information during a test, please report a problem.
What if I want to delete my account?
You can find instructions regarding how to delete your account here.