Your privacy is important to us. UserTesting doesn't share your personal information (such as your name and email address) with outside entities unless you provide us with express permission to share your personal information for a specific purpose.
NOTE: Your videos are shared with our customers for their business use. Please do not reveal any information during a test that you do not want to share.
Find answers to commonly-asked questions about protecting your privacy below:
Am I required to take or complete a test that asks for my personal information?
No, you can choose to accept or decline any test that becomes available to you.
However, please take the time to carefully review any listed screener requirements before you choose to accept a test. You can learn more about screeners here.
What if a customer asks for my real information? Is there information I should never share?
It depends on the information the customer is requesting. You should NEVER share personal information that you are not comfortable sharing. In addition, you should not share sensitive personal information like your:
- Credit card #
- Drivers License #
- Personal financial account or passport numbers
- Account passwords
- Social Security number
- Medical records or treatment documentation/history.
If you accept a test that requires any of the above information, or if you inadvertently display this information while testing, please click the "Help" or "?" button to report a problem. We will follow up with the customer and delete the video.
You may receive a test that requires you to provide non-sensitive personal information. You should see a screener question that asks you if you are willing to share this information. Remember, it is up to you which tests you choose to accept or decline.
Non-sensitive personal information refers to data that is easily accessible from public sources like phonebooks, the Internet, and corporate directories. Such personal details include your:
- Email address
- Home address
- Phone number
- Email or social media account(s)
- Face recording(s)
General medical information is safe to share (eg diabetes, sleep apnea) as long as you NEVER show your medical records or treatment documentation/history.
You should see a screener question that asks you if you are willing to share this information. Again, it is up to you which tests you choose to accept or decline.
What if a customer asks me to make a purchase?
You should never make a purchase with your own information while testing. If the task instructions include fake financial information for your use, please complete the tasks that require personal information with these fake details. If you are asked to purchase something using your own information during a test, please report a problem.
During a test can I provide fake personal details instead?
If the test did not include a requirement to provide valid personal information, or if you did not agree to provide valid personal information in your responses to the screener questions, then yes, you can provide fake personal information during a test.
Keep in mind this guideline applies only to the disclosure of non-sensitive personal information. You should never share sensitive personal information with a customer.
You can use a fake mailing address and a free email account (e.g. Hotmail, Gmail, Yahoo) to use just for testing purposes. If you want to ensure that it’s valid, look up a mailing address for a city office in your area and use this address when testing.
What if I accidentally show my information with Chrome auto-fill?
If you accidentally display your personal information because the Chrome auto-fill feature is activated on your browser, you can quit the test and report a problem.
In the future, if you don’t want your autofill to show during your test, please turn it off before you begin. Learn how to turn off autofill in different browsers here.
You may also want to save a set of fake information to use on tests, you can read more about how to do that on Google Chrome Help here.
To prevent the viewer from seeing you type your passwords on a mobile device, disable keyboard pop-ups on your device. Learn more here.
What if I want to delete my account?
You can find instructions regarding how to delete your account here.