We've put together this list of tips to ensure you understand all the essential steps to recording a successful test, from accepting tests that are right for you to feeling confident about speaking your thoughts out loud.
This article will help you with tests you take using one of our recorders (during these tests, you record your screen and audio so customers can see and hear your experience). If you need help taking a survey, please review our Survey FAQ.
Here are some tips:
Before you accept a test
- Read and understand any requirements to make sure you qualify for the test
- Answer each screener question honestly
- Hide your personal information
Read and understand any requirements to make sure you qualify for the test. |
For example, If the customer requires you to live in Australia, don't accept the test invite if you live in the United States.
It won't take long for the customer to realize you weren't a good fit for the test, and you'll risk receiving a low rating from the customer and cancellation of your test payment.
Answer each screener question honestly |
Remember, it pays to be honest.
Completing a test when you don't meet the requirements will waste your and the customer's time. The customer will likely give you a 1-star rating and request that we cancel your payment for the test.
Hide your personal information |
You should close any personal chats, tabs, windows, apps, or other private information you don't want recorded.
While recording a test
- Review the scenario
- Check your audio
- Carefully read and complete each task
- Don't just read what you see
- Use the Help menu
Review the scenario |
Take some time to read and understand the scenario so you know what the customer expects from you during the test.
Remember, customers are looking for input on their products and services. What do they want? It's usually written in the scenario. If the test says to imagine you're shopping for a car, really try to get into the mindset of someone wanting to buy a car. Imagine your car just broke down – what would you think about or do?
| It helps to read the scenario out loud. |
Check your audio |
The microphone icon should move as you speak your thoughts out loud.
If the icon moves when you talk but flashes yellow or red: Your audio is too loud, which may cause quality issues with your recording and make it difficult for the customer to hear your feedback.
If the icon doesn't move when you speak: The recorder isn't picking up your audio.
Carefully read and complete each task |
Customers often need you to complete tasks in a particular order, so don't work ahead of the task instructions.
If you experience a problem during a test and can't complete most of the tasks, you should report a problem.
Don't just read what you see |
Explain what you're thinking so the customer knows why you like or dislike something. Customers rate videos based on how helpful they are, so the more detailed feedback you can provide, the more likely you'll receive a high rating.
Use the Help menu |
In a perfect world, no one needs help. However, we all know things happen that can prevent you from completing your test. You can use the help button to quickly visit the Support Center or send a ticket to our Support team.
This allows us to alert the customer and quickly fix the issue. You might receive a low rating if you don't let us know and upload a faulty video. Learn when you should report a problem during a test.