Getting Started

Getting started

• FAQ: Getting Started
• Can I change my display language on the UserTesting platform?
• Overview of the UserTesting Recorders
• What are the system requirements for the Seamless Desktop Recorder?
• FAQ: Screeners
• When will you review my first test?

Testing basics

• Top tips for a successful test
• Mobile testing tips
• How many tests can I expect to take?
• How long should my recordings be?
• When can I expect to receive new tests?
• How am I notified of new tests?

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Dashboard

• Desktop dashboard glossary
• The mobile dashboard
• What is the test feed?
• How do I decline a test?
• When should I use the Messages section?
• I received an email about a new test. Why can't I find it on my dashboard?

Profile and account

• FAQ: Username
• How do I edit my demographic profile?
• How do I change my account email address or password?
• FAQ: Account Security
• How long will my UserTesting account stay active?
• How do I delete my account?

Ratings

• FAQ: Ratings
• How is my rating calculated?
• Why wasn't my test rated?
• Why did my rating drop?
• Can you review my low rating?