Your overall rating is based on your 12 most recent ratings. You can find your ratings on your Test history tab. Customers have the option of leaving a private rating. If your rating has changed and you don't see a new rating, it's possible you were given a private rating.
Since we know how important your rating is, we'll always review 1-star or 2-star private ratings to ensure they're fair. Once the review is complete, the team will send you an email with your final rating and any relevant coaching to help you on your next test. You can also find this information from your dashboard under the Test history tab.