How do I update my email, password, or PayPal?

You’ll receive an email notification after any change is made to your email, password, or PayPal. Find out more about keeping your account secure in this article.

Keep reading to learn how to update your account details:

• How do I update my account email address?
• How do I update my account password?
• How do I update my PayPal email address?
• How do I adjust my notification preferences?
• How do I delete my account?

How do I update my account email address?

1. Open your dashboard menu, and click  Settings.
   
   
   
   
2. Once you're on the Settings page, scroll to the Edit email section. 
   
   
   
   
3. Click Change. 
   
   
4. To keep your information safe, you’ll receive an email with a one-time code. Look for an email from us titled, “Your UserTesting verification code.” Copy the verification code from the email and paste it into the Enter verification code field.
   
   
   
   
    
   We’ll never ask you to enter your verification code anywhere other than your dashboard. Please don’t share this code outside of our platform.
   
   
5. Click Update, and you’re all set! 

How do I update my account password?

1. Open your dashboard menu, and click Settings.
   
   
   
   
2. Once you're on the Settings page, scroll to the Edit password section.
   
   
   
   
3. Enter your current password and your new password. You’ll need to enter your new password twice to confirm it’s correct. 
4. Click Update, and you should be good to go! 

How do I update my PayPal email address?

You can easily make changes to your PayPal address from your dashboard.

• Update your PayPal email address from a computer
• Update your PayPal email address from the UserTesting mobile app

TIP: If you're having trouble updating your PayPal address, please review our troubleshooting steps. 

Update your PayPal email address from a computer

1. Open your dashboard menu, and click Settings.
   
   
   
   
2. Once you're on the Settings page, scroll to the Edit PayPal email section.
   
   
   
   
3. Click Connect PayPal account. If you’ve already connected your PayPal account but need to connect to a different account, just click Change. 
   
   
4. To keep your information safe, you’ll receive an email with a one-time code. Look for an email from us titled, “Your UserTesting verification code.” Copy the verification code from the email and paste it into the Enter verification code field. You’ll also need to enter your current account password.
   
   
   
    
   
   We’ll never ask you to enter your verification code anywhere other than your dashboard. Please don’t share this code outside of our platform.
   
   
5. Click the Connect PayPal account button. 
   
   
6. You should be redirected to the PayPal website. Follow the onscreen instructions to log into your PayPal account. Following these steps will automatically connect your PayPal and UserTesting accounts.
   
   
   NOTE: Your banking details stay private and are not shared with UserTesting.
   
   
7. Once you’ve linked your PayPal account, your PayPal email address will automatically update. When you return to the Settings page, a badge will appear to show that your account is now Connected.
   
   
   

Update your PayPal email address from the UserTesting mobile app

1. Open the UserTesting app. Tap the More tab to view the menu options, and then tap on PayPal Email.
   
   
   
   

2. Tap the Connect PayPal account button. If you’ve already connected your PayPal account but need to connect a different account, just tap Change PayPal account.
   
   
   
   
   

3. To keep your information safe, you’ll receive an email with a one-time code. Look for an email from us titled, “Your UserTesting verification code.” Copy the verification code from the email and paste it into the Enter verification code field. You’ll also need to enter your current account password.
   
   

   NOTE: We’ll never ask you to enter your verification code anywhere other than your dashboard. Please don’t share this code outside of our platform.
   
   

4. You should be redirected to the PayPal website. Follow the onscreen instructions to log into your PayPal account. Following these steps will automatically connect your PayPal and UserTesting accounts.

   NOTE: Your banking details stay private and aren’t shared with UserTesting.
   
   

5. Once you’ve linked your PayPal account, your PayPal email address will automatically update. When you return to the UserTesting app, a checkmark will appear to show that your account is now connected.
   
   
   
   

How do I adjust my notification preferences?

You can also adjust your Notification Preferences on the Settings page.

If the toggle is blue and the circle is on the right, this means that the notification setting is set to "on". If the toggle is grey and the circle is on the left, this means that the notification setting is set to "off". Read more about notifications in this article.

How do I delete my account?

The last option on the Settings page lets you delete your account. Please note that this action cannot be undone.

For more information on deleting your account, read this article.