Review this article for answers to common questions about our Browser Recorder extension.
- What are the system requirements for the extension?
- How do I know what version of Chrome I’m using?
- How can I install or uninstall the UserTesting Browser Recorder?
- What if I have multiple monitors?
- There’s an upload issue. What should I do?
- I’m running into some weird behavior. What should I do?
- What happens if I hit 'Stop sharing'?
- Best Practices
What are the system requirements for the extension?
Windows
| Component | Minimum requirement |
| Operating system | Windows 10 (64-bit) or later (latest version recommended) |
| Memory (RAM) | At least 8 GB |
| Storage | At least 20 GB free |
| Graphics (GPU) | Intel UHD 620 / Nvidia GTX 950 or equivalent |
| Screen resolution | 1920x1080 |
| Screen ratio | 16:9 |
| Browser | Chrome (latest version) |
| Upload speed | At least 5.0 Mbps |
Mac
| Component | Minimum requirement |
| Operating system | macOS 12 (Monterey) or later |
| Memory (RAM) | At least 8 GB |
| Storage | At least 20 GB free (SSD preferred) |
| Processor (CPU) | Intel Core i5 / Apple M1 or later |
| Graphics (GPU) | Apple M1 GPU / Intel Iris Plus or later |
| Screen resolution | 1920x1080 |
| Screen ratio | 16:9 |
| Browser | Chrome (latest version) |
| Upload speed | At least 5.0 Mbps |
How do I know what version of Chrome I’m using?
- Copy and paste this link into your browser’s address bar: chrome://help/
- If you’re on an older version of Chrome, you can update it on the resulting page.
- For more information, visit Google's Help Center.
How can I install or uninstall the UserTesting Browser Recorder?
When you accept a test that requires the extension, we'll prompt you to install the extesion. For more information, review our guide.
Which monitor do I select?
When it's time to share your screen, select the screen where the UserTesting webpage is located.
There’s an upload issue. What should I do?
Unfortunately, you can't restart an upload for tests using the Browser Recorder. To avoid upload issues, please follow our troubleshooting steps.
I’m running into some weird behavior. What should I do?
- Restart the Google Chrome browser.
- Uninstall and reinstall the UserTesting Browser Recorder. You can reinstall it here.
- Make sure to grant Microphone access to the UserTesting Browser Recorder.
- If these steps don’t fix the problem, please take screenshots and contact Support.
What happens if I click, "Stop sharing?"
- Your video will stop recording and your test will be cancelled. You will not complete the test or receive payment.
- Unless you want to quit your test, do not click this button.
- Click the “Hide” button instead to dismiss this notification.
Best practices
- When you’re ready to begin the test, make sure you’re in a quiet place.
- If using an external microphone, make sure to plug it in before you start the test. (You will receive an error message if a microphone is not detected.)
- Disable anything that might disrupt the recording process, including ad blockers, corporate firewalls, or anti-virus software.
- It’s a good idea to exit out of any other app, program, or website you may have running in the background before beginning.
- Make sure your browser is not in full screen mode.
- Close down any tabs or background materials that you do not want recorded.
- If you run into issues with the installation process, refresh your browser or shut down and then reopen the browser. If this doesn’t work, try to uninstall and reinstall the recorder.