Before you start a test for the first time, you have to allow the Seamless Desktop Recorder to access your microphone and camera.
You may have accidentally blocked this access during set-up. Review this article to learn how to reset these permissions so you can continue with your test.
How to reset permissions in Firefox
- Click the hamburger icon, and then click Preferences.
- Go to the Privacy & Security section, and then select the Settings for the permission you need to reset (Camera or Microphone).
- In the window that pops up, open the dropdown menu for the UserTesting recorder and change the selection to Allow. Click Save Changes when you're done.