Why was my test so long?

Customers should use a screener to let you know if their test will take longer than 15-20 minutes to complete.

Not sure how screeners work? Take some to review our article, "What are screeners?"

You can use this article to learn how and why a customer might ask you to complete a longer test and what you should do if you start taking a test that requires more time than expected. 

• How to identify a longer test
• When to expect a bonus payment
• How to handle a test that takes longer than expected

How to identify a longer test

We allow some customers to create tests that take over 25 minutes to complete. For these longer tests, the customer should use a screener to let you know what to expect.

Customers may also offer a bonus payment for the extra time you spend on a longer test. The bonus amount can vary, but you should always have the opportunity to review the payment amount before you take the test (in the screener questions, requirements, or scenario).

When to expect a bonus payment

Our team manually processes bonus payments, so you likely won't see these payments immediately reflected on your dashboard. If you're offered a bonus payment in a test, please contact our Support team, and they'll process the payment as soon as possible.

To receive your payment as quickly as possible, please include the test number when you submit your ticket.

How to handle a test that takes longer than expected

If you're taking a test that seems to be running long, and the customer didn't inform you of the test duration beforehand, please click on the question mark or help button   to report a problem.